About Us
Exceptional Care, Rooted in Family and Trust.
We are a family-run domiciliary care business founded by a brother and sister team who are passionate about providing compassionate, respectful, and reliable care at home. Before starting our own business, we both worked in the home care & care home sector, where we gained valuable experience supporting individuals with a wide range of needs.
One of the key reasons we started this business was because we recognised a need for care within the local Nepalese community. Although it is a small and close-knit community, we felt there was a real need for support that is delivered with cultural understanding, familiarity, and trust. We know that for many families, it can make a
real difference to receive care from people who understand their background, values, and way of life.
As a family business, we are proud to bring both professional experience and a personal touch to the care we provide.
“We believe care is most effective when it feels like family.”
OUR MISSION
Our mission is to deliver high quality, person-centred home care that enhances wellbeing, promotes independence, and allows people to live safely and comfortably in familiar surroundings.
We are passionate about making a positive difference in the lives of the people we support by providing care that is respectful, reliable, and responsive.
OUR VALUES
Compassion
We treat every individual with kindness, patience, and understanding.
Dignity
We respect privacy, personal choice, and the right of every person to be treated with dignity.
Respect
We value each person’s wishes, beliefs, preferences, and life experience.
Professionalism
We are committed to delivering a reliable, high-quality service that reflects best practice and a strong sense of responsibility.
Quality
We are committed to delivering high standards of care and continuous improvement.
Our Promise
Our Commitment to Quality Care
We are focused on establishing a strong reputation for quality, trust, and professionalism. Our commitment is to deliver care that not only meets essential needs, but also supports confidence, comfort, and overall wellbeing.
Delivering safe and effective care
Providing tailored support plans
Recruiting carers who demonstrate compassion and professionalism
Treating every service user with dignity and respect
Listening carefully to individuals and families
Promoting independence and choice wherever possible
Ready to discuss your care needs?
Join the families who have found peace of mind with New Lite Care. Let’s discuss how we can support your loved one’s independence today.