Privacy Policy

Privacy Policy for New Lite Care

At New Lite Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, https://newlitecare.co.uk, and our home care services across the UK.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal Information: Name, email address, phone number, address, and date of birth (when relevant for care services).
• Health Information: Limited health-related data relevant to providing home care services (with your consent).
• Payment Information: Only collected if you make payments online.
• Technical Information: IP address, browser type, pages visited, and cookies for improving website performance.

2. How We Use Your Information

Your information is used to:

• Provide and manage our home care services in the UK
• Respond to inquiries, emails, or contact form submissions
• Process payments and invoices (if applicable)
• Improve our website, content, and user experience
• Comply with legal obligations under UK law

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: You have given permission for us to process your data (e.g., filling forms).
• Contractual Necessity: To provide services you requested (e.g., home care services).
• Legal Obligation: To comply with UK law or regulatory requirements.
• Legitimate Interests: To improve services, manage communications, and maintain website security.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic.

• Necessary Cookies: Required for site functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Only used with your consent

You can manage or disable cookies through your browser settings.

5. How We Protect Your Information

We take the security of your personal data seriously:

• Secure servers with encryption (SSL/HTTPS)
• Limited access to authorized staff only
• Regular security audits and updates
• Compliance with GDPR and UK data protection laws

6. Sharing Your Information

We may share your information only in the following circumstances:

• With healthcare professionals involved in your care (with consent)
• With payment processors to complete transactions
• To comply with legal obligations or government requests
• With service providers who assist us in operating our business (under strict confidentiality)

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to the processing of your data
• Withdraw consent at any time

To exercise these rights, contact us at info@newlitecare.co.uk.

8. Data Retention

We keep your personal information only as long as necessary to provide services and meet legal obligations. Typically:

• Client records: Retained for the duration of care + legal retention period
• Website contact submissions: 3–5 years for administrative purposes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before providing personal information.

10. Changes to This Privac y Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on https://newlitecare.co.uk.

Effective Date: [2025-11-08]

11. Contact Us

If you have questions about this Privacy Policy or your data, contact:

New Lite Care
Email: info@newlitecare.co.uk
Phone: +44 [1252 214099]
Website: https://newlitecare.co.uk